Shipping & Returns
Standard shipping to anywhere in Australia on all hats is free!.
All Australian orders are shipped from Perth, Western Australia using Australia Post. If you are not home when your item is delivered it will be left in a safe location or taken to the closest post office for collection. Delivery times are approximately 3-7 business days. If you would like your order to be sent express via Australia Post, you may select this as an option at check out.
For blankets, shipping will be calculated at checkout.
If you have any questions regarding shipping, send an email to firstname.lastname@example.org and we will be happy to help.
All international parcels are sent through Australia Post via International Standard shipping. Shipping prices will be calculated at checkout. If you would like your order to be sent express via Australia Post, please send an email to email@example.com and we will be happy to send you a shipping estimate.
Please note, all duties and taxes are the responsibility of the buyer, we recommend checking with the relevant departments in your country prior to purchasing.
If for some reason your item is faulty or the size is incorrect, please contact us to arrange a refund or exchange (excluding postage). The exchanged item must be of the same style and colorway to the original purchase.Unfortunately, we you’ll just need to cover the return postage costs.
You need to notify us within three days of receiving your order and return it to us within 10 days. Please email firstname.lastname@example.org and we’ll give you all the necessary details for your return. Of course the items must be unwashed, unused and in original packaging with tags intact.
Please not that as our products are hand made to order we do not offer a refund if you have had a change of heart. There are no refunds, exchanges or credit notes on sale items. Also, we don’t offer refunds on items that are showing our courier service is able to evidence as 'delivered’.